Account deletion
You can ask at any time for your Onekis account and the related data to be deleted, from the app or by email.
Last updated : October 2, 2026
From the app
Open the Onekis app, Account tab › Delete my account, then confirm. Your request is recorded at once and you are signed out.
By email
Write to contact@onekis.com from your account's email address, with the subject "Delete my account". We may ask you to confirm your identity before processing the request.
What is deleted
Your access to the app, your name, phone number, photo, billing address, preferences, emergency contacts, the people you invited, your messages, presence and absence dates, the access details of your home and your saved means of payment.
If you were never invoiced, your home and its whole follow-up are deleted too.
A running contract ends: no more invoices or debits. Your manager contacts you beforehand to arrange it.
The request is processed within one month at most; you receive a confirmation by email.
What is kept
Invoices and payments are kept for 10 years (accounting obligation).
If you were invoiced, visit reports, incidents, requests and contracts are kept for at most 5 years after the contract ends, to protect your rights and ours, then deleted automatically.
All retention periods are listed in the privacy policy.